Dear Samsung Member, Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1. Go to Settings > Lock screen > Always On Display, make sure you've turned it on, and confirm the option you've chosen.
2. If the AOD still isn't working, go to Settings > Device care > Battery > Power mode and make sure none of the power saving modes are selected.
Settings>Apps>select top right three dots>show system apps>select Always On Display>select Storage>select clear data. You will have to reconfigure your Always On Display options.
4. If the issue has not been resolved then reset the device:- Apps>settings> general management>reset. Note:- Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember the google password before resetting the device because it is required during the initial setup.
5. Factory data reset: Reset your device to its factory default settings. This will erase all data, including files and downloaded apps. If the issue is still unresolved, kindly share the device log file within 15 minutes of issue occurrence by using the error report option via the Samsung Member application. To share a log file click on Samsung Members Apps>Feedback>error report.
Thank you for writing to us. Warm Regards, Samsung Customer Support.
