I am unable to locate files downloaded into tablet/mobile. file shown as downloaded can be opened from telegram application only . if i want to open it using file manager i am unable to find any databases.
doing same, not only eats double storage but you can not delete the primary file if you want to delete it you will have to delete Complete Category of that ie. if Picture you have to delete whole you can not select any Specific image. Same happens with all types of files .
Thank you for sharing your concern. We acknowledge your query and apologize for the same And please follow the easy troubleshooting steps which might help to solve the issue.
Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
I understand your situation but it is a 3rd party application that is not from Samsung. As we are trained to handle Samsung software and hardware-related troubleshooting, we advise you to contact the respective application software support. You can reach the app developer through the email channel for which please log in to the play store > select the more option> select installed app> click on read more. We sincerely regret the inconvenience. If you have any queries regarding apps developed by Samsung, I will be happy to help you.
Thank you for writing to Samsung. Warm Regards, Samsung Customer Support
