play store is not recognizing my wifi network

[cyrilsomy]

I've a samsung galaxy tab S 6 lite wifi version . when I try to download any additional file from playstore for an app or game It shows that connect to a wifi network to continue downloading larger files even though I'm connected to a unmetered wifi network. I tried every troubleshooting method suggested by google and playstore but the Problem is not solved .

[AdhityaDhruv]

Try to reset the wifi settings or give forget wifi and again connect it to your wifi. Check out if it's working!

[cyrilsomy]

No it's not working .

[Anshu]

Check playstore download preferences

[cyrilsomy]

From the playstore side everything this is correct. All options are 'over any network ' . Still problem not solved

[BTO2]

PUBLISHED

[Kunal2]

Clear the app data and cache of play store n sign in again

[cyrilsomy]

Tried that too... not worked . I factory reseted my device

[Kunal2]

So the isuue is resolved after factory reset?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support