m21

[compu]

my phn is not supporting otg...can anyone tell me the solution

[Anonymous]

go to service center

[compu]

isn't there any option to mix it??

[Ehsank]

now a days otg compatibility is necessary, i am 100% sure your otg is not compatible to your device
change the otg, and check compatibility

[compu]

tried many type of otg...nothing happened

[Ehsank]

did you buy online or offline

[compu]

offline

[Ehsank]

if this is branded one then check the compatibility, mentioned, it should be supported by all tpye c devices
or buy online

[compu]

how can i cheak compatibility??

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "OTG" issue kindly follow the  given below steps:

1) Try different OTG with your device.

2) Check by other pen drive.

3) Check USB connection :- Perform interactive checks through the Samsung Member apps (Samsung members -> Get Help -> Interactive checks -> Charger/USB).

4)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) alomh with the Video or Screen-shots. This will help us to further investigate and resolve your concern." 
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support