Original topic:

fingerprint sensor issue with latest software

(Topic created on: 12-02-2020 08:18 AM)
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Vbmvk
Beginner Level 2
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Tablets
Fingerprint sensor and face unlock features are not working after uptading latest version on dated dec 1, 2020....any solution??
3 Comments
shreeshenoy
Active Level 3
Tablets
Do mention device bro 🤦🏻‍♂️
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MAC89
Beginner Level 3
Tablets
hi
same issue for me also . Samsung Galaxy Tab S6
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Samsung_Support1
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, re-register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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