What's ambient display features it's completely draining batt scrn usage is 0min

[CJSwarup]

It's completely draining battery to zero percent. There is no option to turn it off. What to do?.

[Brij92]

In settings menu go to display > Screen saver > put it to none

[CJSwarup]

It's already in that 'none' option..

[Brij92]

you have always on display in on mode?

[CJSwarup]

No there is no option like that showing even...

[Brij92]

Go to display down there u will find always on display if on switch off that

[vivek1989]

Do u use photo ambiant for screen lock?

[CJSwarup]

No..

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

we understand that this happened after software update and please believe that this is not the kind of experience we want our customers to have.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Perform Battery Optimization: Battery optimization helps you to boost the battery performance of your device. To check battery optimization: Settings > Select Device Maintenance/Device Care/Battery and Device care > Optimize > Optimize all options like Battery, Storage, and Memory

● Turn off Wi-Fi, GPS, Bluetooth, etc.

● Kindly check whether the mobile network fluctuates frequently or the network signal is low in your area. In both cases, the battery will drain considerably fast. We recommend you avoid usage in areas with low network/fluctuation.

● Reduce display brightness level: Kindly set the device display brightness in auto mode;
* Steps for setting display brightness in auto mode: Swipe down on the home screen to open the notification panel
* Turn on the Auto brightness option if available.
* It will automatically adjust the display brightness of your device according to ambient light & will reduce the battery drainage.

● Adjust screen timeout settings: Settings> Display> Screen timeout> Select minimum screen timeout.

● Kindly check which application is or interface is using more battery from device care. And try to update app or avoid using that app.

● Kindly check which application or interface is using more battery from device care. And try to update app or avoid using that app.

● Turn off auto sync of e-mails, app data, etc. we request you to turn off the auto sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.

● Steps to turn off auto sync are: 1. Swipe down on the home screen to open the notification panel.
2. Turn off the auto sync option.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support