Original topic:

Tablet A 10.1 (2019) wifi varient locking up

(Topic created on: 05-26-2021 11:21 PM)
262 Views
its-adi
Active Level 1
Options
Tablets
Hi! 
Hope you guys are doing well, I am here to ask do anyone faced an issue of unexpected locking up of your galaxy tab A10.1, that doesn't open even you enter correct password or pin or pattern and in some cases you haven't set any screen lock but still after some time it asks you for password.
If yes please comment down.
4 Comments
ManojKD
Active Level 10
Tablets
Strange. 1st time hearing some thing like this. At least it should ask for recovery password.. Share the video of what's happening
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its-adi
Active Level 1
Tablets
Actually don't have the video, but it doesn't asks for any recovery password it just locks up and when I try to unlock using remote unlock it says that feature is off but as far as remember I keep remote unlock feature on but still that doesn't work so last option I am left with is reset the device, if it happens again, I will try to record a video.
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cs-member13
Expert Level 4
Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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its-adi
Active Level 1
Tablets
Did that, how much time your technical team would take to review the same and reply ?
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