Today I was updating Samung Galaxy store app on my Samsung tab s7 plus, while it was installing in background the screen suddenly went off and is not turning on since then.
I have tried all the possible approaches to solve the issue, I tried restarting it multiple times by power button and volume rocker button, nothing happens just a vibration is felt, tried the same by plugging in charger and still nothing is being displayed just the charging sound can be heard.
I purchased my device last year on 2-10-2021 from flipkart. My tablet was delivered to me on 4-10-2021 but invoice date is 2-10-2021, and the customer care representative told that warranty is over on 1-10-2022. I thought that it is in warranty till today i.e. 2-10-2022 as it will be exactly 1 year today, and all service centers are closed due to holiday today. He told that only after diagnosing the issue the best solution will be reached to.
I don't know why this happened with me on exactly the same day I purchased my device last year, feeling very sad. I will be taking it to service center tomorrow and see what they will tell.
Till date haven't faced issue like this, took utmost care of my tablet, not even a scratch on its body. I am hoping that display is not dead suddenly or hardware fault due to just an app update in background, but if the service center people diagnose any part malfunction please tell what to do. Its the buggy Samsung galaxy store app update that caused this to my tablet. I will not be able to bear huge repair cost if any, its already a premium device with flagship snapdragon processor.
I would suggest everyone be please careful while updating apps too from samsung store or the store itself.I had only heard of issues of OTA updates causing restart loop after few minutes or hours, but today an app caused my tablet shut off completely.
Please comment if anyone faced similar issue and help me with any solution.
The screen and motherboard were replaced as Samsung considered it as manufacturing defect, although it is the software update makes a good samsung device defective.
But guess what now my S pen was not charging when attached at back, submitted again the same day.
It seems whole device components were gone due to bad updates.
