Samsung deceiving customers by sending defective product without replacement

[FabSam]

Hi everyone,

I purchased Samsung Galaxy Tab S9+ and it is defective as mentioned by service center.

But to my surprise they are not ready to replace it. They say return is only option.

I purchased this with offers and perks available during pre order, and if I have to return and purchase for high price again, it's my loss.

Sending defective products and making us pay more is hedious and unfair.

(I know I seem to be complaing since I joined but my experience has been very bad, including wastage of time with support)

@Samsung if you really value your customers then please help me get a replacement.

[Milu2786]

Where did you buy the Tab from Samsung App or amazon???

[FabSam]

Hi, I bought from Samsung Shop app.

[Milu2786]

I had a similar issue with a phone 2 years ago but they replaced it for me at that time but it was a bit hassle with calling customer care but it worked maybe sometimes they might replace it or just return it

[ArjunBalhara]

Vro samsung ke devices mi 10-15 days ka replacement policy toh h. Kidhr se liya tha . Mera z fold 4 ki screen faulty thi , 4 days hua tha liye , replace krdiya within a hour.

[FabSam]

That's great. I wonder why they're not providing support for my device.