Last year I had an issue with the S pen as the cover was magnetic and the pen behave erratically. As per your suggestion, I have changed the cover recently and bought the original samsung cover for s6 10.5 tablet. Everything is working perfectly fine except the backcover. It is not sticking perfectly. Every now and there it is falling and making the tablet fall. Its like a routine in a day that it falls off and i have to catch my tab. Can you do something about it??
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Already done. They are asking it to show to the samsung care. Because of the lockdown in the city (COVID Situation) no shops are open at present. Can I get some online session to solve the issue. I think it can be diagnosed over a video call.
Hi, basically the back cover is not magnetic. It's adhesive. Once u fixed it will be there forever. If you remove it. It won't be sticking. The pen slot only magnetic.
