Original topic:

Poor Redemption process

(Topic created on: 06-25-2022 01:27 PM)
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captnishant
Active Level 5
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Tablets
Recently I purchased Samsung Tab S8 ultra 5G.
I was informed that the device must be only on mobile internet till the tome Redemption offer is not showing in Samsung Shop App and wi fi cannot be used for internet in the Tab.
I am traveling abroad before the 72 hours deadline for few months that means the internet on the device cannot be used.
While wifi internet could be used on wifi only Tab s8 ultra why cant wi fi be used on 5G version.
Tab won't be of any use for few months or until the Redemption offer is appearing in the app.
1 Comment
cs_member8
Moderator
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Tablets

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to kindly call on the concerned helpline number, the concerned department will definitely resolve all your queries 1800-10-SAMSUNG (7267864)

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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