Physical keyboard problem

[Suraj2008]

In Samsung tab s5e the physical keyboard not working when I connect it to the tab

Book cover keyboard

[MohammedKhatri]

Which keyboard is that!

[Suraj2008]

it came with the box

[MohammedKhatri]

Okay

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support