Offer redemption process needs to be simplified

[NitishAgg03]

I recently bought the galaxy tab s8. I am haven't received my coupon code to buy the keyboard cover at the discount price.

When contacted customer care I came to now that my device activation is not found 

Visited service centre and my device was registered take the screenshot share with customer support desk, and received the same response. 

The redemption process has become a harassment process

#samsung

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and want to suggest you kindly contact the Samsung shop helpline they will resolve your issue. Samsung shop helpline 1800-5-7267864/ 1800-40-7267864

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[NitishAgg03]

Dear customer support
I have already contacted and my ticket id is 114240038 but no solution received yet