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09-01-2020 11:04 AM (Last edited 09-01-2020 11:05 AM ) in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below steps:-
1. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support