Issue: Getting error while setting 'Dynamic Lock Screen' wallpaper.

[KhushalPawar]

Please help me with the resolution for this issue with my new tablet purchased online yesterday.

Device: Samsung Galaxy Tab A7

Steps to reproduce the issue:

1. Go to 'Settings'.

2. Tap on 'Wallpapers.

3. Tap on 'Wallpaper services'.

4. Select 'Dynamic Lock screen' option and tap on 'Apply' button.

5. Now select any wallpaper category.

6. Observe the error.

Actual Result: Getting "Check back soon again. You can also report this issue to Customer Support. (10002)" error while setting 'Dynamic Lock Screen' wallpaper.

Note:

1. Issue is reproduced even when Wifi network is working fine and Device Software and all apps from Galaxy Store and Google Play Store are updated.

[Ehsank]

once Reboot in a safemode

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

[Ehsank]

if still same then try these below steps

A. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

B. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)

[KhushalPawar]

Thanks @Ehsank, tried the solution but still the issue is reproducible.

[Sidhabhi]

Once go to settings>apps>wallpaper services>clear cache of wallpaper services and check all required permissions..and try again

[KhushalPawar]

Thanks @Sidhabhi, tried the solution but still the issue is reproducible.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[KhushalPawar]

Already registered the issue.

[Anonymous]

Sir I didn't have this problem before