Heating issue

[sharma112]

Facing heating issue near keyboard pin on my new tab s7 plus

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Jameswalter]

Following things may lead to heating:

• Using your devices in an environment outside of normal operating conditions
• Placing your devices on/near a heat source, such as leaving them in a parked car on a hot day or continuously having them exposed to direct sunlight.
• Running multiple apps for an extended period of time.
• Using an incompatible, defective, or non-Samsung certified charger and / USB cable.
• Initial setup and data transfer from the previous devices.
  Sofware version should be updated

Regards,
James