Original topic:

Galaxy tab s7+ with fingerprint issue in Android 12 update

(Topic created on: 01-22-2022 09:28 AM)
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sandy_ch7
Active Level 3
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Tablets
I'm having a massive issue in scanning my fingerprint... as these days everything is biometric protected  I'm facing a huge problem  in it .. after atleast 7-8 attempts of my right thumb it detects the prints and as far as left thumb is concerned it is not even picking up scans after 10 tries .. I tried adding fingerprints again to freshly update the fingerprints also but it twas total mess as it took me atleast 20 mins to first upload the 100% thumb impressions as it is not detecting the print impressions on the screen ,, plz fix it soon 
13 Comments
alamayaan234
Active Level 4
Tablets
If ur using a screen protector try to remove it and do.Clean ur thumb and the screen properly then try.Sometimes it problem occurs regarding the biometric scanning.
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sandy_ch7
Active Level 3
Tablets
No I'm not using any screen protector.. just my flap cover for it.. I clean the screen weekly with spray and silk cloth so that shouldn't be an issue..
alamayaan234
Active Level 4
Tablets
Yes then If ur phn is in warranty period go to service centre.If not then remove all screen lock type like the face,pin and try.
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sandy_ch7
Active Level 3
Tablets
I think warranty was of one year only,. It's been 1y 3 months.. I will have to take it to service center I guess then coz I don't have any screen lock apps other than inbuilt ones
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alamayaan234
Active Level 4
Tablets
Sandy try to remove inbuilt lock option and just use the swipe up to lock option for a while like 2 to 3 hrs then set the biometric lock .Still u face the problem do a factory data reset before it take a back up.In service centee they will charge u Rs200 to tell u the reason of the probelm if phn is out of warranty .
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sandy_ch7
Active Level 3
Tablets
Ok let me try it .. can't reset tho.. it's my daily driver .. and data is almost 100gb .. let's c if that works out .. gotta remove fingerprint for time being
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alamayaan234
Active Level 4
Tablets
Okay sure 😊
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tanmaý
Active Level 5
Tablets
One ui 4 is buggy. Wait for 4.1 update... seems they also delayed update on T970 because of this..
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sandy_ch7
Active Level 3
Tablets
Well my t975 got the update after s7 as well..it was such a drag already and now these bugs ... aarghh frustrating
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