Very recently, I got Galaxy Tab A7 and set up the device with my 7 year old kid's account with my account as parental control. Did not install chrome browser during the set up thinking that I can install later.
Now, I am unable to install chrome app from play store. When I click install, it goes back to install button instead of downloading the app.
Any idea what's the issue is and the work around for the same?
To resolve the issue please follow below given steps:-
1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications. To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode restart the device.
2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. How to reset:- Settings > General management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
