I have the Samsung Galaxy Tab S10+ and I use the bluetooth Spen for watching media like Prime and Hotstar. One of the things I love about the Spen is its ability to function as a remote control adjusting the volume, rewinding and fastforwarding videos and going to previous or next screens with simple functions.
But here is a problem. Ever since I updated to the One UI 8, the Bluetooth Spen doesn't seem to do the fast forward and rewind functionality when I slide the pen left for rewinding or right for fast forwarding.
It still does the other functions right like raising the volume levels up or down, and going back to previous screen or the home screen with the correct gestures.
The only time where the previous or next video somewhat works on is in youtube but it doesn't do the rewind or fastforwarding in that app.
Netflix is weird because it does go to the next video but doesn't go to the previous one or does fast forwarding. Still works for volume control.
I was wondering if anyone has the S10+ tab if they can confirm that they too are facing this problem with the latest One UI 8.0
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Reset App Preferences: Settings > Apps > Tap on More option or on three dots at the top right corner of the screen > Reset App Preferences.
2. If the issue is not resolved by above step, then: Clear “Paired List”: To clear tap on “Settings” option along with the paired device > Unpair.
3. Try and connect your device with another device:
4. If the issue is still not resolved, then “Clear cache and data” of Bluetooth app: Go to Settings > Apps > Filter and sort > Show system apps > OK > Search apps > type ""Bluetooth"" > Tap on ""Bluetooth"" > ""Storage"" >""Clear cache"" Note: Clearing the app cache is like cleansing your apps. It will get rid of residual files that could slow down the app. Tap on ""Clear data"". Tap on ""OK"".
Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.
5. If the issue is still not resolved, update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now. Note: Your phone will restart after the update is installed.
6. If the issue is still not resolved, Reset the device: IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
I did like you have suggested but the error still persists even with factory reset. I have sent the log files alongside a short clip that shows the issue I have with the bluetooth spen not fastforwarding or rewinding or even going to the previous or next videos.
