Original topic:

Secure Folder Issue after Update to OneUI 5.1 on Galaxy S21 FE 5G

(Topic created on: 03-21-2023 05:33 PM)
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harshitparmar
Active Level 1
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Secure Folder
Hello, after updating to OneUI 5 & 5.1, an issue has started to occur which is very annoying.

1. When moving any file to secure folder it was showing the progress previously but now it doesn't.

2. Now due to this, when I try to move the same file or even a different file (also after waiting for sometime) it shows error and it goes away only after a reboot of the phone


image

Now this also is same when moving anything out from Secure Folder 
25 Comments
cs_member8
Moderator
Moderator
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Secure Folder

            

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

harshitparmar
Active Level 1
Secure Folder
Sure, thanks for the guidance. I'll test this once and will do the needful & also will let you know
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GouravRanjan
Beginner Level 3
Secure Folder

The main important and useful features of Secure Folder like Quick Switch and AI-based suggestions are available in my old device(SAMSUNG Galaxy M32) but missing in my SAMSUNG Galaxy S21 FE device.

I moved towards S Series for Smoother and Better UI experience but ...

Very Disappointed.

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harshitparmar
Active Level 1
Secure Folder
Both are different series so the features may vary from device to device. You should have checked the same before migration
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Sha-Fiul
Beginner Level 2
Secure Folder
how the fixed this problem
harshitparmar
Active Level 1
Secure Folder
Just restart the phone, transfer out a small file from Secure Folder & then transfer into Secure Folder. This will reset it's cache memory then you can use it regularly. Don't transfer more than 10 files at once & more than 5 GB at a time
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