Original topic:

Due to Secure Folder, "Google Services Framework keeps stoppping"

(Topic created on: 12-28-2022 12:04 PM)
300 Views
CHHF
Beginner Level 2
Options
Secure Folder

Hi all, I am using Galaxy A8 Star (SM-G8850).

One day's morning (12/25), my phone was turned off, seemingly due to 0% battery. I then charged and turned it on again. However, it started popping up a bunch of "Blah-blah-blah keeps stopping", most of the time "Google Services Framework keeps stopping", and sometimes a combo of "Calendar storage ...", "Bixby service ..." or whatnot, which never end.

From then on, my phone becomes nearly unusable due to the continuous, infinite pop-ups of such "... keeps stopping", which DoS my phone's service, making it extremely unresponsive, as well as seriously draining my battery. I can't even click nowhere ideally. On the pop-ups, there're 2 buttons, namely App info and Close app. Clicking App info of the two on the "Google Services Framework keeps stopping" pop-up redirects me to Secure Folder unlocking page, so I wonder if it's some problem related to Secure Folder inside. After I unlocked the Secure Folder, it blinks to the phone's homepage again, and pops up "Service Folder keeps stopping". I tried safe mode, wiping cache partition (recovery mode), clearing cache and data of Google Services Framework outside Secure Folder (as well as disabling it). Still, nothing changed. Since I can't get into the Secure Folder nor even its setting page, I can't make changes to anything inside (like clearing the data of the real problematic "Google Services Framework" inside Secure Folder or disabling it). It's a dead end now.

So, I wonder if there's anything to do except clearing the entire Secure Folder or even factory reset, that I can re-enter the Secure Folder with no data lost?

Thanks!

0 Likes
1 Comment
cs-member11
Moderator
Moderator
Options
Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes