Anyone solved this problem

[Parthipan412]

can anyone solved this problem? i just tried bit o can't.
i went to samsung service center they said.." update will come wait for that".

[Parthipan412]

i did all thing

[Parthipan412]

i visited service center. but i can't get any solution.. they simply said u will update

[officialvis]

it seems u have rooted ur mobile and installed custom recovery. so it is almost impossible to set ur mobile to original state. even customer care can't do that.

[SarvGarg]

It seems you rooted your phone and then went to official firmware. Samsung Knox devices use an e-fuse to indicate wether or not an "untrusted" (non-samsung) boot path has ever been run. the e-fuse will be set if the device is booted with a non-Samsung boot loader, kernel, kernel initialization script or data. Rooting the device will therefore set the e-fuse and hence the device can no longer create a Knox container and thus limiting warranty and other security features required to run those apps.

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).