Unable to redeem Reward points

[Eshu1]

Hi,

I am unable to redeem Reward points in my account.

Also its showing some points will expire in this month only.

Refer screenshot

eshuthegr@gmail.com

Cover image







[Eshu1]

Screenshot

[Eshu1]

Issue is from the past 15 days

[Vicky2685]

I am facing same issue. Uploaded error report as well to Samsung. No response yet.

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support