Recharge failed amount refund

[GhaatakJi]

Hi 

I recharged my mobile with samsung wallet and selected phonepe for payment. Transaction was successful in phonepe but it failed in wallet. I cant even see the transaction in samsung wallet nowhere to raise a dispute or check refund status. Amount not yet refunded.

Attaching transaction snipshot for reference.

Please resolve this asap.

[Deadfury]

Contact Phonepe and raise ticket with them..it's a merchant failed transaction and it should be refund within 48 hours.

[GhaatakJi]

Hopefully you checked the snip, merchant transaction is success, same is replied by phonepe support.

[Deadfury]

Yeah...I see that and here Samsung pay is merchant and not successful at Samsung Pay..that's why I said that

[S_Kumar73]

Sharing information here is unproductive. Please escalate this issue through the application. Do not disclose any personally identifiable information in this forum.

[GhaatakJi]

Thanks, removed the snip. No way I can escalate it via samsung wallet, worst app.

[mranuragi]

You can raise a dispute on it, I did get a response on quite few transactions lot of times

[Thedarklord]

How to raise a dispute in samsung wallet

[mranuragi]

On your transaction page on top right you can see 3 vertical menu options dots in that you can find raise dispute option, although just to clarify it only works if the transaction is new or less than 48hrs, older than that you need to raise a dispute with the bank for credit reversal and state the reason

[XIICOMMANDERIIX]

This is not the first time it has happened with Phone pe. The fault is of phone pe, they will automatically reimburse the sum, they usually claim this, but the reality that phone pe lies, I mean