Original topic:

Samsung Wallet not showing in samsung store

(Topic created on: 12-11-2024 09:37 AM)
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Mutz1
Beginner Level 2
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Samsung Pay

Hi 

we just got samsung wallet (samsung pay) activated in saudi arabia but when i search for it in samsung store it's not showing 

what should i do

 

Screenshot_20241211_082846_Galaxy Store.jpg

5 Comments
Samsung Pay
may b ur phone is international version try google wallet from play store
Mutz1
Beginner Level 2
Samsung Pay

Saudi Arabia doesn't have google wallet they just activated Samsung wallet

Didionpc
Active Level 10
Samsung Pay
Check Compatibility: Ensure your device is compatible with Samsung Wallet. Sometimes, new features roll out gradually and might initially be available only on certain models.

Update Software: Make sure your phone’s software is up to date. Go to Settings > Software update and check for any available updates.

Search Correctly: When searching in the Samsung Store, try using different keywords like “Samsung Wallet” or “Samsung Pay” and ensure the spelling is correct.

Clear Cache: Sometimes, clearing the cache of the Samsung Store app can help. Go to Settings > Apps > Samsung Store > Storage > Clear Cache.

Region Settings: Verify that your phone’s region settings match Saudi Arabia. This can sometimes affect the availability of apps.

Contact Support: If the app still doesn’t appear, contacting Samsung support in Saudi Arabia might provide more specific guidance.

If your question has been answered, please press the "Accept as Solution" button. There are three dots to the right of my comment; press them to see "Accept Solution".
Samsung_specialist
Community Manager
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Samsung Pay

We sincerely apologize for the inconvenience you have experienced and thank you for bringing this to our attention. We recommend you share the IMEI with the support team in Saudi to check if your device supports Samsung Wallet.

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