Request to Samsung Regarding CSC Code Activation

[Bikash_Das]

Dear Samsung Team,

I am currently residing in Oman and using a Samsung Galaxy device. However, my phone’s CSC code is set to Mexico (MXO), even though I am actively using the device in Oman. Because of this mismatch, I am unable to use important region-specific services such as Samsung Wallet, where I cannot add my Bank Muscat card.

I kindly request that Samsung consider enabling an automatic system where the CSC code activates according to the country in which the device is being used. This will ensure that users can fully access local services and banking features without restrictions.

Sincerely,

[Bikash Das]

[Ali_Elwasief]

Use Google Wallet

[Bikash_Das]

Bank Muscat card are not supported on Google Wallet.

[Rahul_Radhakrishnan · Accepted solution]

Hi 👋
Thanks for sharing your experience.
I understand the situation, CSC codes are tied to the original sales region of the device, and that’s why your phone is still showing Mexico (MXO) even though you’re using it in Oman. Because of this, some services like Samsung Wallet can be restricted.

At the moment, CSC codes can’t change automatically based on location, as they’re linked to region-specific software builds, regulations, and banking certifications. The only way to use services like Bank Muscat on Samsung Wallet is if your device’s CSC officially supports Oman.

Your suggestion about auto-activating CSC based on current country is a really good one. I’ll make sure to pass this feedback along, since it would definitely help users who move between regions. For now, the best option would be to use an Oman-specific device or contact Samsung Support to check if they can help with a CSC reconfiguration.

[Bikash_Das]

Thanks for yoThanks a lot for the clear explanation 🙏
I understand now why my phone shows MXO CSC and why Samsung Wallet is restricted. Hopefully in the future Samsung can make CSC activation easier for users who move between countries.

[Rahul_Radhakrishnan]

Hi, glad my explanation helped you👏.

If you’re satisfied with the answer, you can mark it as Accepted Solution so that other members with the same doubt can also find it easily.

To do that:

1. Go to my reply.

2. Tap on the three dots (⋮) menu.

3. Select Accept as Solution.

This way, your question will be marked as resolved and it helps the whole community 👍

[Bikash_Das]

Done ✅️