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Original topic:

Phone unlocks while using samsung wallet

(Topic created on: 3 weeks ago)
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adharsh_
Active Level 7
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Samsung Pay
I have added samsung wallet shortcut ( swipe from the lockscreen to tap card) so for payment it requires fingerprint...nowadays the phone gets unlocked while this process...earlier it was not like this...
2 Comments
Samsung Pay
That’s a good observation 👍. The Samsung Wallet shortcut on the lock screen is designed to trigger fingerprint authentication only for payment, without unlocking the phone fully.

If your device is now unlocking during the process, it could be due to a recent software or Wallet app update. A few things you can try:

1. Check Wallet Settings → Open Samsung Wallet > Settings > Quick access and make sure the option for “Unlock required” is set correctly.

2. Update Apps & Software → Ensure Samsung Wallet and your phone software are up to date.

3. Re-register Fingerprints → Sometimes re-adding your fingerprints helps fix unexpected unlock behavior.

4. Clear Cache → Go to Settings > Apps > Samsung Wallet > Storage > Clear cache.

If it still behaves the same, this might be a UI change introduced in the latest update rather than a bug. You can also report it directly through the Samsung Members → Get Help → Error reports, so the software team can review it.
Samsung_specialist
Community Manager
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Samsung Pay

We truly apprcatiet your time kindly try thses steps :
1-Update App & Software
Make sure both Samsung Wallet and your phone’s system software are fully updated to the latest versions.
2-Re-add Fingerprints
Try removing and re-registering your fingerprints, as this can sometimes resolve unexpected unlocking issues.
3-Clear App Cache
Go to Settings > Apps > Samsung Wallet > Storage, then tap on “Clear cache” to remove any temporary data that might be causing problems.
4-Verify Wallet Settings
Navigate to Samsung Wallet > Settings > Quick Access, and ensure that “Unlock required” is configured correctly.

 

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