Unable to claim offer in Samsung Shop

[vikram13]

There is an offer on samsung shop under "for you" section for S10 variant devices. 

The offer is that you can buy a Samsung Galaxy Active watch at Rs. 4990 if you purchase the samsung galaxy S10/ S10e/ S10+ device.

But when i click on "see if im eligible" it proceeds to say "Unable to find IMEI".

Any suggestions? When the shopkeeper at Samsung's store showed me it worked fine. But not working now. I think it is happening after I upgraded to Android 10.

Does anyone else facing the same issue?

[Samsung_OgCfZ0C]

@Srikanth31787 nopee, called them today again and they said u gotta wait 7-10 days for a replyy from the support team...

[Srikanth31787]

ok, can you let me know when you get some information.

[worriordean]

I got the same issue on my s21 . It is showing it's not eligible