Thanks for reaching out to the Samsung support communities! We apologies for the inconvenience caused to you. We would like to inform you that kindly check the device sensor status. Navigate to Samsung members app>>Diagnostics>>Test hardware>>Sensor. If the device sensor status is normal then kindly take device data backup via smart switch PC suite and reset the device. Else we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
