Original topic:

issue with Screen share

(Topic created on: 01-18-2021 04:52 PM)
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AhteshamKhan
Beginner Level 2
Options
Samsung DeX
Hello guys. 

I'm unable to use my screen share after the One UI 3.0 update. 

Before the update I was able to cast my phone onto my TV screen but now after the update I'm unable to do so.

Any help with this will be appreciated. 

Thanks. 
1 Comment
cs-member13
Expert Level 4
Samsung DeX

Dear Samsung Member,


Greetings from Samsung Customer Support!


We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file again along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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