Benesar
Active Level 1
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Pune
Issue with my Z fold 3

The hinge has become very rough and cracizng sounds whenever I open and close.

Also now if I completely only the main screen volume stops. When I start folding it, volume resumes. 

Is this why I.purchase such a phone for such premium.cost?
3 Comments
DrINTERCHUPIPI
Active Level 6
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Pune
👍😰
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Samsung_Support2
Expert Level 2
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Pune

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
  
Note. please attach the error log file within 15 minutes of the error occurred.
 
Thank you for writing to Samsung.  

Warm Regards,
Samsung Customer Support  

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Benesar
Active Level 1
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Pune
I have received the phone back as the part was replaced. It's working OK as of now but not happy with the hassle I had to go through. Was expecting a replacement for the value I paid
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