S23 Voucher Redemption

[Kellene]

Hi guys, anyone have any idea how to redeem the voucher after purchasing an item from the S23 range? 

I've received the emails but I'm not sure where to find my voucher. 

Update: one of the users commented on this post, feedback from Samsung that you only qualify for the voucher if you purchased an S23 prior to 6th March via the online store and if you joined some unboxing livestream that Samsung hosted. If not, you don't get the voucher, unfortunately. (Would have been dandy if they mentioned this at some point)

Update from Samsung: my complaint on HelloPeter was done too late and there's nothing they can do. Did not address the fact that there was no clear communication of the livestream. 

[GeoS]

Nice to see I'm not the only one confused

[Kellene]

😭

[HMeYer]

I'm in the same boat! Confused as hell!!

[Kellene]

😪

[shadowlover]

Good lord I'm glad I'm not the only one . Need a degree to figure it out I suppose 😅

[Kellene]

It's just really bad customer service and empty promises.

[Langutani]

Please read the attached screenshot.

[Kellene]

Okay, so the catch was that we needed to watch the unboxing video. They didn't stipulate that in the beginning. However thank you Langutani, for the clarification.

[Langutani]

Exactly, they wanted to cut the numbers!

[Mrs_K]

Please post your experience on Hello Peter and see how fast you get your voucher. I took them to task for not mentioning any of the catches in their Ts and Cs and I GOT my voucher. :)