Original topic:

Buds 2 Claim issue

(Topic created on: 04-08-2022 06:56 AM)
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RG47
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After receiving my S22 on 3rd April which I pre-booked on 9th March I tried to claim buds offer from Samsung shop but showing error that Mobile is not activated with SIM.
Can anyone helps me out with any suggestions and solutions.
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yash1th
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Use a non e sim bro, and activate the device with a sim installed. If that fails, do a factory data reset and install a non e sim and activate it. Do let me know if it worked.
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RG47
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Bro how do I check whether my current SIM is non e sim...and if not how to get same no. non e sim
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yash1th
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Use any sim of your family member, when my device is purchased S20fe it was activated by my dad's sim and he used it for few months and later I did a factory data reset and installed my sim and using it since then. But whenever I try to claim the offer it prompts the activated sim should be in sim1. So it doesn't matter who's sim is in the device. So try it with your family member's sim or anyone's who are comfortable with it.

Does sd card slot act as sim 2 in your device, if yes you can use yours in sim2 and the trial sims in sim1 slot.
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RG47
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I checked my current sim card type..it is nano sim type but still not working...need to try out factory data reset option
yash1th
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Yes after you do it, install sim in sim1 and start the device and activate it by clicking yes to all sim related prompts. After getting your redeem you can wipe all data through factory data reset and use your sim.
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yash1th
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Hey did it worked ?
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RG47
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I have some important data in the device which I am now doing back up...may be will give a try shortly..any other method do you know to help me
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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