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Original topic:

warranty information

(Topic created on: 08-08-2020 12:04 PM)
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Anonymous
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So recently I saw a M30s user asking about how to purchase original adapter and cable. I saw an expert and a user commenting the links from amazon, flipkart etc instead of asking warranty information. Yes, accessories too have warranty.


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At that time I don't know exact details so I waited to contact Samsung for this and got this details.

1. Inbox accessories : battery has 12 months warranty

2. Other accessories : charger, handsfree, data cable etc has 6 months.

3. If you purchased Samsung care+ then device ofcourse 1yr manufacture warranty + 1yr ( plan dependable) care+ warranty.
Accessories 6months manufacturer warranty + 6 months care+ warranty.


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Information link :


My experience :

Last month my brothers S10 8months old got problem with adapter. He went to service centre but ofcourse they asked invoice + idcard. Device was purchased on my name so they asked my idcard photo too.. As I was nearby immediately went to service shown my idcard. They scanned those and gave new adapter + cable free of cost. Because of huge rush we didn't got time to talk to person there. So, I thought accessories has 8 months. But it has only 6months but in my case it was extended because of complete lockdown in march and April. I guess they extended for all devices purchased in last year. 🤔🤔
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Anonymous
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they already extended extra 4months if i recall for accessories & mobiles purchased after feb 2019. luckily I'm one of them to use warranty after 8months on accessories which was 6 months originally.
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