Original topic:

samsung level connecting and reconnecting again and again

(Topic created on: 04-25-2020 11:12 PM)
162 Views
kalash16
Beginner Level 2
Options
Others

I am using level from last 7 months but never faced issue but from 2 3 days when I connect it to my smartphone its connecting and reconnecting again and again. due to lockdown I cant go the service center. please help me the warranty of my level u is upto july.

does there is any effect of wifi frequency while connecting the level u

4 Comments
Others
yes some user facing this issues
0 Likes
hedgehog
Expert Level 5
Others
reset network settings and connect
or try this
https://www.samsung.com/us/support/troubleshooting/TSG01111234/
0 Likes
hedgehog
Expert Level 5
Others
clear cache and reset device if it doesn't work👍👍👍👍
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Follow the below troubleshooting steps to resolve bluetooth issue:-

1. Reset app preferences: Setting > apps > More options or on three dots > Reset app preferences
2. Clear paired list: Settings > connection (turn on Bluetooth) > Setting (with paired device) > Unpair
3. Clear cache and data of Bluetooth app: Settings > Apps > Menu (Three dots) > Show system apps > Tap on search and type "Bluetooth"' > Bluetooth > Storage > Clear Cache > Clear data > Ok
4. Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes