samsung A8 Star, charging issue,

[pavan25]

Hey Samsung Techies,  I am facing problem For my Samsung A8 star mobile, My mobile is not getting charged from samsung charger, but when I connect data cable to computer its charging ,

    I Tried different samsung C-type charger ,still not charging. MI phone C-type charger is working.

please I request you to solve the problem or for any bug fixing update. 

Thankyou.

Pavan25

[Anonymous]

that's not your software problem that the cable problem 

[Anonymous]

change the cable 

[pavan25]

I have tried using different cable still it's not charging,

[Anonymous]

this might the fault from USB port 

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check connectivity
Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.

2. Charge the device
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support