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Original topic:

s20 fe overheating

(Topic created on: 12-11-2020 05:50 AM)
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Abu34
Beginner Level 2
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Hi.Have received a new s20 FE. After 1 day the top part of the phone (screen and back) started getting hot during calls and whatsapp messaging. Is this a usual Issue? Battery also drops 30% overnight without being used

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Maps_sam07
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You may also try the following troubleshooting steps: 

 

1. Optimise the battery: Settings>> Device Care>> Optimise Now. 

 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

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Maps_sam07
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Hi  MissBlack888

 

In a case of an overheating device, you may take it to the service center for an assessment. To locate a service center near you, please visit the link below : 

 

https://www.samsung.com/za/support/service-centre/

 

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Maps_sam07
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Hi  Abu34 

 

How long have you had your device?

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Maps_sam07
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You may also try the following troubleshooting steps: 

 

1. Optimise the battery: Settings>> Device Care>> Optimise Now. 

 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

 

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

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MissBlack888
Beginner Level 3
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I did this, is this supposed to help with my S20 FE overheating issue?
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Maps_sam07
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Hi  MissBlack888

 

In a case of an overheating device, you may take it to the service center for an assessment. To locate a service center near you, please visit the link below : 

 

https://www.samsung.com/za/support/service-centre/

 

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MissBlack888
Beginner Level 3
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Thank you
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Irishcoza
Beginner Level 4
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mine just came from Samsung care in Newlands East. still overheating when using camera, whatsapp or Facebook
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