Original topic:

s10e network issue

(Topic created on: 07-30-2019 01:37 PM)
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pratikupadhyay
Active Level 1
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Hi my name is pratik and i am using s10e since last 3 months. I have network issue with this phone. My phone loses signal once every 3 to 4 days, and does not come back automatically.  Every time i have to restart my phone.  Before s10e i was using apple 6 i never encountered such problem in iphone. Now service adviser is asking me to change motherboard. What shall i do???  I does not want my phone to be opened.. can samsung replace my handset with a anew one??? My phone have been serviced twice in a month but problem is still occurring..
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Girishankar
Active Level 10
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Check phone in Safe mode.

Method 1 

Turn off the device.

Press and hold the Power/Lock key for one or two seconds to turn on the device.

When the Samsung logo displays, press and hold the Volume down key  or press option soft keycontinuously 5-6 times during booting until the lock screen displays. When the lock screen displays Safe mode will be shown in the lower-left corner of the screen. 

Method 2 

Long press Power Key.

Long press Power off icon

Tap on Safe mode icon to turn it on. Safe mode will be shown in the lower-left corner of the screen. 

To exit Safe mode, press the Power/Lock key and then tap Restart.

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