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03-24-2020 07:52 AM in
OthersSolved! Go to Solution.

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03-24-2020 01:50 PM in
OthersHi ChefYaseenHenry
Please check if the fast cable charging is activated.
1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Device Care.
4. Select Battery.
5. Select 3 dots on the upper right.
6. Tap the slider next to the fast cable charge to activate.
Please disconnect the cable from the adapter then connect back and ensure that it is properly connected.
You can also test with a different Samsung Fast charger. If the issue persist, you may need to have the phone assessed. See below link to locate your closest Service Location:
https://www.samsung.com/za/support/service-centre/
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05-28-2020 10:44 PM in
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05-17-2020 09:00 AM in
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