Original topic:

j7 prime play store opens frequently..

(Topic created on: 01-01-2018 11:35 AM)
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karanwal
Active Level 5
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guys have you facing that from somedays play store opens whenever you wake mobile,listening music watching movie etc..for downloading a app named charge master........
if someone knows solution let me know..
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4 Comments
iamraj123
Active Level 5
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you may have installed some 3rd party apps ehich may be forcing you to download the app there is lots of apps which always keep on telling you to download apps for your mobile
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karanwal
Active Level 5
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may be..but i m unable to see which app doing that
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iamraj123
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check in safemode
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admin_
Expert Level 5
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Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences.
2) Run your device in Safe Mode to check the issue.
3) Keep updating the device if any available.
4) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
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