Resolved! Solved

Original topic:

factory reset for virus

(Topic created on: 11-23-2019 07:13 AM)
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storyspeller
Active Level 8
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Hey members do anyone know how to remove virus from a smartphone. Can we do that by doing factory reset?
Resolved!
13 Comments
Others
you are welcome @storyspeller 🙂.
storyspeller
Active Level 8
Others
hey have you tried the OneUI2 update?
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Others
no, not released for my model.
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Solution
Others
Bro..that's called malware or might be there are some apps/software causing unusual problems in your device..so first, update your device to the latest security patch, 2nd uninstall all unnecessary apps(especially 3rd party apps from not so genuine sources), 3rd scan your device, using inbuilt security system, 4th turn on Google play protect, 5th and the last, if you really feel that these steps are not helping, then go for factory reset..👍