Original topic:

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(Topic created on: 08-05-2019 12:45 PM)
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Raahi
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 Hey there,
The fingerprint scanner of my device is showing an error as " fingerprint scanner not responding restart the device" i have tried every possible thing to fix this issue but still the same is appearing. Kindly help in this matter.
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9 Comments
Thanus
Active Level 4
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what its actually shows?
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Raahi
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i am attaching a screenshot of it with this comment.
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Thanus
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which devices you are using?
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Raahi
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galaxy c9 pro.
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Klaus
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visit your nearby service center they will help
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Raahi
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so is it a hardware problem??
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Thanus
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ok firstly we have to check that weather its having a software issue or a hardware issue
1. go to system apps and select fingerprints than clear all data and go to fingerprint sensor permission delete all permission by taping 3 dots.
after that dial *#0*# than select sensors in that select fingerprint and start normal scan if its won't success that's mean it's a hardware issue and you need to change home button.
Thanus
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did you check that?
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Raahi
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yeah i did it but it did not worked.
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