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[Raahi]

 Hey there,

The fingerprint scanner of my device is showing an error as " fingerprint scanner not responding restart the device" i have tried every possible thing to fix this issue but still the same is appearing. Kindly help in this matter.

[Thanus]

what its actually shows?

[Raahi]

i am attaching a screenshot of it with this comment.

[Thanus]

which devices you are using?

[Raahi]

galaxy c9 pro.

[ArunRudra]

visit your nearby service center they will help

[Raahi]

so is it a hardware problem??

[Thanus]

ok firstly we have to check that weather its having a software issue or a hardware issue
1. go to system apps and select fingerprints than clear all data and go to fingerprint sensor permission delete all permission by taping 3 dots.
after that dial *#0*# than select sensors in that select fingerprint and start normal scan if its won't success that's mean it's a hardware issue and you need to change home button.

[Thanus]

did you check that?

[Raahi]

yeah i did it but it did not worked.