Original topic:

app problem

(Topic created on: 10-20-2020 01:26 AM)
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masud29
Beginner Level 2
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Others
I have a app to internet calling...  It’s work good but when i call some one they lesson my call or my voice very slow voic...  What's the problem for that...  Plzz.... Ans me... 🤔🤔🤔       my phn is a31 
3 Comments
AchuRobert
Active Level 5
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make sure you have good steady Internet connection.
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Kawsar4s
Active Level 10
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Check your internet connection or change your carrier.
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cs-member13
Expert Level 4
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Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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