Original topic:

YouTube app crash

(Topic created on: 01-20-2024 01:22 AM)
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itsAj
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After updating January 2024 security patch Youtube app keeps crashing on S23, any one facing the same issue, if so please support 
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Aditya_Raj108
Expert Level 5
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Try clearing cache of YouTube app & Restart your device, hope it works.
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Try reinstalling the app and restart ur device. Hope it works.
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itsAj
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I already did all those experiment but still not working
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Maybe there is some bug... wait for next update
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Pavandivvela
Active Level 8
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Not crash but it is taking lot of time for me load ..not just that many other apps which use internet are loading slowly ..no issues with internet speed but still the same for me
cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Update the application via the Play Store or Galaxy Store.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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