Simeon_DK
Beginner Level 5
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07-19-2021 10:25 AM in
Others
Can someone explain to me why some of my apps crash and comment if this is happening to you??
2 Comments
Tsogo_sam05
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07-19-2021 12:55 PM in
OthersHi Simeon_DK, kindly backup your data and reset your phone to factory.
- From the home screen, swipe either up or down to access apps.
- Select Settings.
- Select Cloud and Accounts
- Tap on Backup and Restore
- Select Backup.
You can also backup and update using the Samsung Smart switch.
Smart switch link: https://www.samsung.com/za/support/smart-switch/
Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.
- From the home screen, swipe either up or down to access apps.
- Select Settings.
- Select General Management.
- Select Reset.
- Select Factory data Reset.
- Tap Reset.
Simeon_DK
Beginner Level 5
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07-19-2021 08:26 PM in
Others
Thanks everything is fixed now