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Original topic:

Why do some of my apps crash.

(Topic created on: 07-19-2021 10:25 AM)
Simeon_DK
Beginner Level 5
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Can someone explain to me why some of my apps crash and comment if this is happening to you??
3 Comments
FlexM
Active Level 7
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Please specify device you used and Apps that crashed💫
0 Likes
Tsogo_sam05
Moderator
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Hi Simeon_DK, kindly backup your data and reset your phone to factory.

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Cloud and Accounts
  4. Tap on Backup and Restore
  5. Select Backup.

 

You can also backup and update using the Samsung Smart switch.

 

Smart switch link: https://www.samsung.com/za/support/smart-switch/

 

Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select General Management.
  4. Select Reset.
  5. Select Factory data Reset.
  6. Tap Reset.
Simeon_DK
Beginner Level 5
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Thanks everything is fixed now