I bought a 640gb Samsung s2 portable hard drive for my company Amtex Enterprises work purposes. It was working properly and had been for about 6 months. However, I haven't plugged it in or used it in about a month. I'm running Windows 7. Today, when I tried to use it, Windows refused to recognize it.
The light turns on automatically and glows blue as usual. It also produces the expected whirring noise. There doesn't appear to be anything wrong with it, but Windows won't recognize it. I've tried everything you'd think: restarting the computer, unplugging and replugging, trying out different ports, machines, and cables.
So, my question is, what should I do next? I'm not sure what I'd even try now that I can't even get Windows to do anything with it.
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
