Original topic:

UI 2.0 update

(Topic created on: 12-07-2020 01:45 PM)
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gawandeshubham
Active Level 3
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After UI 2.0 update my phone automatically restarted
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Anonymous
Not applicable
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I have also witnessed sometimes that after updating my Galaxy j6 to One ui 2 the device automatically restarts sometimes but once I started optimising my phone using the device care on settings app and Samsung members app this issue is not there for me now.
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cs-member13
Expert Level 4
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Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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