Cc: Store Manager, Samsung Experience Store – Palladium Ahmedabad
Date: 06 July 2025
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Dear Samsung Support Team,
I hope you are well. I am writing to formally register a complaint regarding the unacceptable behavior I experienced from a female staff member at your Samsung Experience Store, Palladium Ahmedabad, on 06 July 2025. I trust that Samsung will take this matter seriously and address it promptly.
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1. Incident Details
Date & Time: 06 July 2025, approximately 4:00 PM - 5:00 PM.
Location: Samsung Experience Store – Palladium Ahmedabad
No G1 to 3, Palladium Mall, SG Highway, Thaltej, Ahmedabad – 380054
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2. Description of Unprofessional Conduct
While browsing the PC monitor section for a potential purchase, I approached the display area—where all monitors were powered on as live demos. A female staff member, whom I do not know by name, immediately confronted me and my brother, stating in a raised voice that “the area is prohibited” and that no one could enter that side.
Despite there being no signage indicating any restriction, she:
Judged us by our appearance and attire, accusing us of “just coming for time pass and fun.”
Shouted continuously, even after I politely requested that she lower her voice and speak respectfully.
Refused to provide her name or identification, and when asked, responded rudely, saying “Who the hell are you?” and using other derogatory words.
Mocked our financial status and manners, implying that we were poor and ill-mannered.
Other staff members attempted to intervene and advised her to stop, yet she continued to verbally abuse us. When I inquired about the store manager or owner, she claimed to be both, despite clearly being the only staff member present exhibiting this behavior.
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3. Evidence & Witnesses
CCTV footage covering the monitor section
My family members (who were accompanying me)
Other Samsung staff on duty, who witnessed her outburst and attempted to calm her down
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4. Desired Resolution
1. Strict disciplinary action against the staff member in question.
2. A formal apology from Samsung on behalf of the staff member for her rude, judgmental, and abusive behavior.
3. Assurance that appropriate customer service training will be provided to prevent any recurrence.
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I have been a loyal Samsung customer and have always appreciated the high standards of service your brand represents. Unfortunately, this incident has left me deeply disappointed. I kindly request acknowledgment of this complaint within seven days and a detailed outline of the steps you will take to resolve this issue.
Thank you for your prompt attention to this matter. I look forward to your response.
