Original topic:

Software M30s

(Topic created on: 12-08-2021 01:14 PM)
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1959Srk
Active Level 1
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On the 5th my brother who is having Samsung M30s, his phone got hung and on the visit to the service center he was informed the Mother Board has been effected and need to change, and the cost being ₹5200/=.  Yesterday my phones M30s was also hung and the issue being in the Mother Board to be replaced.

I find this issue is general, I.e, the % of hung phones related to Mother Board is high.

Samsung needs to look into as it is not an isolated incident.
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It is very common now
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1959Srk
Active Level 1
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I did discuss with the support team after posting, informing them this not an isolated but a general issue.
Have requested to refer the posting here.
Shall appreciate if the comments supporting this is then Samsung should sort it out without cost
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SrajTech
Expert Level 5
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Its Samsung's fault
Don't pay for motherboard replacement
Follow my posts, will soon share the whole process
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cs-member13
Expert Level 4
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/ 

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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